Tuesday, 4 August 2015

Apple working on service to transcribe voicemail messages

Apple's digital assistant, Siri, will soon be able to transcribe voicemail messages from iPhones, according to the publication Business Insider, which reported that the new service could make its debut next year. "Apple employees are testing a voicemail service that uses Siri to answer your calls and transcribe voicemail messages," said Business Insider. "Apple's iCloud service will then send you the text of the transcribed voicemail - meaning you will never need to listen to your voicemails again," the publication continued, adding that the service presumably will debut with the iOS10 operating system. Business Insider said that the new option will also help to bridge the generation gap because young users don't like to use voicemail. Essentially, when an iCloud Voicemail user is unable to take a call, Siri will answer instead of allowing the call go to a standard digital audio recorder. It will then transcribe the incoming voicemail. Apple is thus following in the steps of Google, which is already offering a voicemail transcription service as part of its Google Voice service, although the quality of the service has not always been very good. Google recently announced on its blog that it is improving the quality of the Google Voice transcriptions with a new technology that the firm says reduces transcription mistakes by about half. EFE