Monday, 8 December 2014

Karnataka govt services now on your fingertips

Citizens of Karnataka now have a reason to cheer. Thanks to Karnataka MobileOne, they can now access around 4,500 services, both public and private, on their fingertips.

President Pranab Mukherjee on Monday launched the multi-mode mobile governance platform of Karnataka government — a first of its kind initiative in India for the delivery of citizens’ services.

“This unique initiative...signals a new era in governance,” said Pranab Mukherjee during his inaugural address.

The app is available across all platforms, including iOS and Android. On feature phones, the service could be availed through integrated voice response (IVR) and SMS. Users can even dial 161 or *161# to access MobileOne services.

With MobileOne, people will now be able to access a number of services, including payment of utility bills, property tax, booking railway tickets, driving licenses and file income tax returns, among others on their mobile phones.

The platform also enables users to bring to the civic authorities’ attention any non-functioning services. Citizens can even take a simple picture of road potholes or street lights and send it automatically to the concerned officials for redressal. This initiative named as 'ICARE', is one of a kind government citizen engagement model.

Around 4,500 services including G2C, B2C and G2B services can be availed through this mobile governance initiative. These anytime, anywhere, anyhow services will be available round the clock throughout the year at any location in the state or from anywhere in the world on any mobile device.

Payments on MobileOne can be done through debit or credit cards and online wallets. The government has also introduced ‘Karnataka Wallet’ through which payments could be integrated.

The platform, developed through public-private partnership mode with IMI Mobile, has also been integrated with social media websites.

The Karnataka Mobile One will integrate digital media and advertising going forward to enable it to be a self-sustaining model for some select services via advertising revenue, user fees and subscription models.

"Delighted that many start-ups have contributed to Karnataka's visionary MobileOne platform. The Karnataka government has been extremely supportive of young technology companies for whom MobileOne can be an excellent and cost effective distribution channel for gyro offerings,” said Ravi Gururaj, Chairman of Nasscom Product Council.

"Karnataka is also the first state to develop a mobile application approved by the Apple Store. Karnataka is the first state     to have a mobile app that is accessible all India, all telecos, all circles. You can call us from anywhere in India on the unique 3-digit number 161 and get our app from 1-800-425-425-425," Siddaramaiah said.

More services are in the offing on Mobile One. Soon Metro Rail users will be able to pay for their ride from their phone itself and once the legal formalities are completed by the judiciary, citizens can even consider filing FIRs from the comfort of their home or office.

As of now, presence of the citizen is required in person to sign documents, in front of a police officer. An auction system for agricultural market places will also be introduced on the Mobile One in the future and connect farmers and artisans with other larger markets in India for their produce to get better prices, the chief minister added.