Zomato gets a new chat feature to communicate with support staff

The widely used restaurant finder app has partnered with Konotor to give users a new chat feature on app. Konotor has created and provides support for the chat interface on Zomato. Konotor lets Zomato users communicate via a two way messaging inbox within the Zomato app. Users can communicate with Zomato within this chat interface, and can also start a conversation regarding promotional offers, track orders that they have placed, cancel orders and even check the refund status on cancelled orders placed online (with a debit card). Messages are then sent through push notifications to your Zomato account. The chat feature can be used from 9am to 11pm across India and the UAE for any order related query or feedback.Global Business Head - Online Ordering of Zomato, Tanmay Saksena said, “Over the past 6 months, we have built a solid online ordering product and are constantly working on improving user experience. With this update, we've focused on improving and simplifying the communication flow between users and Zomato during the order process. We aim to simplify the online ordering process and give users the option of a faster, more efficient, and reliable way of getting food delivered, with the introduction of this feature.”